Making A Purchase

All prices quoted by letsgodigital.co.uk are in Sterling and include VAT @ 20 %.

We are entitled to make adjustments to prices to take account of any increase in our supplier's prices or the imposition of any taxes or duties. Prices may be subject to change if the price published for the goods is wrong. In all cases we will inform you of the correct price and give you the opportunity to cancel the order.

All prices include next day delivery to a mainland UK address. Please note that deliveries to offshore Islands and the north of Scotland may take up to 2 working days.

All products and services are subject to availability and may be withdrawn from sale at any time.

If the item you order is not in stock, you will be contacted immediately and offered an alternative.

We do not charge your credit/debit card until we are in a position to ship the goods and we have contacted you to confirm your requirements.

Let's GO Digital are happy to accept orders from Local Authorities and Educational establishments.

All goods will remain the property of letsgodigital.co.uk until paid for in full.

The above terms and conditions do not affect your statutory rights.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. If you prefer we are happy to take telephone orders

Order Line: 01752 696966
Fax Order: 01752 696977
Email: sales@letsgodigital.co.uk

Privacy Policy

We are committed to safeguarding the privacy of our users. We will only use the information we collect about you lawfully and in accordance with the Data Protection Act 1998. When you make a purchase from letsgodigital.co.uk we need to collect certain information to process your transaction and fulfill your order.

The type of information we collect about you includes:- Your name , Address, Phone number, E-mail address, Credit/debit card details The information that we do hold about you will be accurate and up to date. You can check the information that we hold about you by E-mailing us at privacy@letsgodigital.co.uk

Due to regular attempted fraudulent orders we always undertake a number of checks to ensure that our losses are kept to a minimum. During these checks we may consult a credit reference agency about you who will record the search. Our web site links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites.

Guarantee

All our products are supplied with a minimum 1 Year Manufacturers warranty.

All manufacturers guarantees exclude faults caused by accident, neglect or misuse. In addition, routine maintenance ( cleaning of dirty audio/video heads etc ), consumables ( plug fuses, cables, batteries etc ) and tuning of channels is not covered.

If the goods are faulty you may return them to us within 14 days of receipt. You will be entitled to a full refund of the costs of the goods. Alternatively contact us and we will exchange the item. If a fault is reported to us outside of 14 days we will advise where the goods should be sent for repair. In addition we are one of the few Internet Companies to offer the following :-

Lets GO Digital 14 Day Money Back Guarantee.

If you decide you do not require the goods, they may be returned within 14 days of receiving them providing they are returned in their original packaging and in a perfect condition. If the item is returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale.

Let's GO Digital will not be responsible for the cost of returning goods unless they are faulty.

Please note that if an item includes a software CD-ROM in a sealed package, due to Licensing agreements it must be returned unopened.

If an item returned for repair is found to have no fault a charge will usually be levied by the repair company for the labour involved. This charge will be passed on to the customer before the item is returned.

Delivery

All our published prices include delivery to a mainland UK address. Assuming that the product ordered is in stock, items ordered before 1500 hrs Monday to Thursday will be delivered the next day. Goods ordered on a Friday before 1500 hrs will be delivered the following Monday excluding Bank Holidays. Goods ordered on Saturday/Sunday will be delivered the following Tuesday unless the Monday is a Bank Holiday in which case the delivery will be on Wednesday.
We offer a 2 day service to most UK Offshore Islands at additional cost - please phone 01752 696966 for details.

Orders from Jersey and Guernsey will be supplied VAT Free but must be placed by telephone on 01752 696966

Please note that deliveries to the north of Scotland can take up to 2 working days.

Please note that we cannot guarantee next day delivery and will not be held responsible for any costs incurred because of non-delivery caused by factors beyond our control.

Any shortages or damages must be notified verbally within 2 days of delivery and confirmed in writing within 7 days.

Non delivery must be notified within 5 days of the expected delivery date.

Please note that we will only deliver to the cardholders registered address or place of work. We will not deliver to alternative domestic addresses.

IMPORTANT

Our courier company is not insured to enter your house/premises and will therefore require your assistance in handling any item in excess of 30 kgs. This includes some Home Cinema systems, LCD and Plasma Televisions.

About Us

Let's GO Digital is a Web based retailer specializing in digital camcorders, digital stills cameras, DVD recorders, LCD and Plasma televisions. We supply only genuine UK sourced products with full manufacturers warranty.

Our parent company runs a chain of eight retail outlets in the South West of England including the first Shop@Panasonic store in the UK and a Sony Centre

Complaints

We try very hard to provide high quality customer service but at the end of the day we are only human and we do make mistakes (we promise though that if we do, we will do our best to put them right).

We take complaints very seriously indeed. If you do wish to complain then please e-mail us at feedback@letsgodigital.co.uk  or telephone 01752 696966 (standard national call rates apply) 9.00 am - 5.00 pm, Monday to Friday. We will acknowledge your complaint within 1 working day.

Alternatively write to us at:

8 Broadley Court, Parkwood Close, Roborough, Plymouth. PL6 7SQ
E: feedback@letsgodigital.co.ukT: 01752 696966
F: 01752 696977
Our telephone lines are open from 9.00am to 5.00pm Monday to Friday.